What Donors Value: How Community Foundations Can Increase Donor Satisfaction, Referrals, and Future Giving

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CEP asked donors how satisfied they are with the community foundations with which they work. The research reveals that donor satisfaction is vital for community foundations. The data also show that the strongest predictors of donor satisfaction are donors’ sense of the foundation’s level of responsiveness when they need assistance and donors’ perceptions of the foundation’s impact on the community.

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Content Partner: Center for Effective Philanthropy

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Publication/Event Date:

April 2014

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Field/Sector Learning and Evaluation 

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