The Digital Adoption survey seeks to understand how organizations are making decisions and addressing the challenges of internet access and use by both staff and the communities they serve. Nearly 60 percent of organizations surveyed said they do not provide any digital inclusion programming, and the biggest barrier to doing so is resource and capacity—not surprisingly, the top two indicators that organizations would provide digital literacy programs and other services were new or increased funding and training for staff.
The good news is digital adoption is increasing, but there are still gaps or needs among specific communities that digital inclusion programs have the opportunity to address.
Wherever your organization may be today with regards to digital inclusion, we hope this report helps you understand some of the challenges, opportunities, and considerations for incorporating digital equity into your organization’s mission.
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